Pastdue Credit Accreditation

There are no known accessibility issues.

Journey

1. Landing page
   1. Select the ‘Sign In’ button
2. Sign in to your account
   1. Customer ID – Enter ‘20209873’
   2. Select the ‘I’m not a robot’ checkbox
   3. Select the ‘Sign In’ button
3. Please Choose A Security Option To Proceed
   1. Select the ‘Secure Sign In’ option
4. Secure Sign In
   1. Full Name – John BradyTEST
   2. Address Line 1 – Alderton Suffolk CoastalTEST
   3. Postcode (include spaces) – TE1 2SS
   4. Date of Birth – dd/mm/yyyy – 01/02/2001
   5. Select the ‘OK’ button
5. Address Verification
   1. Select the radio button for ‘I CURRENTLY live at the above address
   2. Select the ‘OK’ button
6. Address Verification Complete
   1. Select the ‘Access Account’ button
7. Important Information
   1. Select the ‘Acknowledged’ button
8. Customer ID 20209873
   1. Select the ‘Account Information’ link or button
9. Account Information
   1. Test the page
   2. Select the ‘Financial History’ link
10. Financial History
    1. Test the page
    2. Select the ‘Arrange Payment’ link
11. Arrangement Request
    1. Select the ‘Continue’ button
12. Affordability Questions
    1. Priority Bills: Are your key bills up to date? – Select ‘Prefer not to say’
    2. Other Bills: Are your other bills up to date? – Select ‘Prefer not to say’
    3. Do you manage all of your financial affairs or do you use third-party help? – Select ‘Prefer not to say’
    4. Has COVID-19 (Coronavirus) had an impact on your ability to pay? – Select ‘Prefer not to say’
    5. Select the ‘Continue’ button
13. Thank You!
    1. What type of arrangement would you like to setup? – Select ‘Payment Plan – Multiple Instalments’
    2. Select the ‘Continue’ button
14. Setup an Affordable Payment Plan
    1. Select ‘Monthly’
    2. Date of First Payment (dd/mm/yyyy) – Select ‘12/05/2023’ from the calendar
    3. Payment Offer – Enter ‘20’
    4. Select the ‘Continue’ button
15. First Payment
    1. Would you like to make your first payment towards your arrangement today? – Select ‘No Thanks’
    2. Select the ‘Continue’ button
16. Payment Plan Method
    1. Payment Methods – Select ‘Card Payment’
    2. You have card details stored. Would you like us to take payments automatically from this card? – Select ‘Yes - Use card **** **** **** 9111’
    3. Select the ‘Continue’ button
17. Arrangement Summary
    1. Are you working at the moment? – Select ‘Yes, full time’ from the dropdown menu
    2. Source of your payment funds? – Select ‘My wages or salary’
    3. Are you comfortable making regular payments of £20.00 towards your arrangement? – Select ‘Yes - I am comfortable making regular payments of £20.00.’
    4. Select the ‘Confirm Arrangement’ button
18. Arrangement Confirmation
    1. Select the ‘Return to Account Dashboard’ button
19. Customer ID 20209873 (Revisited)
    1. Select the ‘Dispute Account’ option
20. Account Information
    1. Select the ‘Dispute Account’ button
21. Available Forms
    1. Select the ‘Select’ button for ‘Vehicle Sold Before Date of Offence’
22. Vehicle Sold Before Date of Offence
    1. VRM – Enter ‘Test’
    2. Acknowledgement letter received? – Select ‘YES’ from the dropdown menu
    3. Details – Enter ‘Test’
    4. Select the ‘Submit’ button
    5. Review the error message
    6. Details – Enter ‘Digital Accessibility Centre Test’
    7. Select the ‘Submit’ button
23. Attach Files Here For Vehicle Sold Before Date of Offence
    1. Select the ‘Select Files - Max Filesize 4Mb - Max Concurrent Uploads 5’ button
    2. Select the ‘Test Document’ that was sent to you with this scope
    3. Select the ‘Upload and Submit Files’ button
24. Request: Vehicle Sold Before Date of Offence Successful
    1. Select the ‘Return to Account Dashboard’
25. Privacy Notice
    1. Test this page
26. Complaints
    1. Test this page