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CTM Portal Accreditation Certification

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

CMT_Port\24

Client:

CTM

Project:

CTM Portal

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each website undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The website underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

No known outstanding accessibility issues at priority Single or Double A.

Journey

User journeys tested for this certification

The following user journeys were tested and subsequently certified

Task 1 – Account creation/Apps

URL: https://ccsportal.ctmnorth.co.uk/

  1. Welcome –
    1. Enter your DAC Email, then click ‘Continue’
    2. Click ‘Forgot password’
  2. Forgot your password –
    1. Click ‘Continue’
    2. Click the link in the email to reset your password
    3. Change the password to ‘DACtesting123$’
    4. Click the URL above to sign in to the account
  3. Welcome – log in with details
  4. Terms & Conditions
    1. Test the modal
    2. Select all the sliders
    3. Click ‘Accept’
  5. Dashboard –
    1. Click ‘Check in’
    2. Test the modal
    3. Click ‘Close’ once tested
    4. Click ‘Lightning’ (opens in new tab)
    5. Click ‘Risk hub’ (opens in new tab)
    6. Click ‘Agents contact’
    7. Test the email and phone number links

Task 2 – Tools/Links

  1. Dashboard –
    1. Click ‘Fare forecast’
  2. FARE FORECASTER –
    1. Enter ‘LHR’ in the ‘From’ field then select London Heathrow in the dropdown
    2. Enter ‘Washington’ in the ‘To’ field then select ‘Washington DC’ in the drop down
    3. Select the outbound date as 10th February
    4. Select the return date as 17th February
    5. Test and enter dummy details in the rest of the fields
    6. Click ‘Search for flights’
    7. Test the search results, then click ‘Add’
    8. In the module put any name the click ‘Favourite’
    9. Test the ‘Recent search’ and ‘Favourite searches’
    10. Click ‘Flight schedules’
  3. FLIGHT SCHEDULES –
    1. Enter dummy details in the fields, then click ‘Search for flight schedules’
    2. Test the search results
    3. Test the ‘Accessibility’ link (opens in new tab)
    4. Test the ‘Lightning help’ link (opens in new tab)
    5. Click ‘Edit mode’ in the side menu
    6. Test the toggle switches
    7. Click ‘Dashboard’
  4. Dashboard – Test each ‘Widget’ on the page 7 in total (Traveller tracker, Fare forecaster, World clocks, Currency converter, News, Document library and Events)

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines v2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.