Skip to main content
Set website colours to normal. Set website colours to blue. Set website colours to high contrast. Discover our website and accessibility.
BetaWhy is this in beta?

SmartSurvey Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

SmartSurvey/24

Client:

SmartSurvey

Project:

Questions Platform

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

There are no observed issues at the Level A or Level AA priority.

Excluded from this Certificate

The following components were not retested:

  • The 'Option ranking' component
  • The calendar component
  • The slider component
  • The searchable dropdown components

The below WCAG criteria fails are associated with these components:

  • 1.3.1 Info and Relationships (Level A)
  • 1.3.2 Meaningful Sequence (Level A)
  • 1.4.11 Non-text Contrast (Level AA)
  • 2.1.1 Keyboard (Level A)
  • 2.1.3 Keyboard (No Exception) (Level AAA)
  • 2.4.3 Focus Order (Level A)
  • 2.4.4 Link Purpose (In Context) (Level A)
  • 2.4.9 Link Purpose (Link Only) (Level AAA)
  • 2.5.7 Dragging Movements (Level AA)
  • 3.2.2 On Input (Level A)
  • 4.1.2 Name, Role, Value (Level A)
 

Usability issues:

  • Form Grouping (Usability):
    Form grouping was not represented properly to screen reader users.
  • Headings (Usability)
    Headings were marked up in a way which could be confusing to screen reader users.

Journey

  1. Text input questions
    https://www.smartsurvey.co.uk/s/M7AWH8
    1. Your full name – Enter your full name
    2. House number and Street – 1 Test Street
    3. Town/city – Neath
    4. County – Neath Port Talbot
    5. Postcode – SA10 6FG
    6. Explain your choices – DAC Test
    7. Select ‘Next’
  2. Multiple choice questions
    1. What is your age group? – Select any answer
    2. Your employment status – Select ‘Other (please specify)’ and enter ‘DAC Test’
    3. How many products do you own? – Select any answer
    4. What pets do you have – Select ‘Dog’ and ‘Other (please specify)’ and enter ‘DAC Test’
    5. What do you use the centre for (select all that apply)? – Select any answers
    6. Is there anything that you would like to see added to the centre's facilities? – DAC Test
    7. Which appliances do you own? – Select any answers
    8. How many tickets do you require (5 maximum)? – Select any answer
    9. Select ‘Next’
  3. Matrix questions
    1. How would you rate our products on the following criteria? – Select any answers
    2. For what purposes have you visited our hotels (tick all that apply)? – Select any answers
    3. Comments – DAC Test
    4. How many miles per week do you travel by these forms of transport and for what purposes? – Enter any data
    5. On a rating of 1 to 5 (1 being good and 5 being bad) how would you score these acts? – Select any answers
    6. Select ‘Next’
  4. Date & time questions
    1. When is your birthday? – Test the calendar and select any realistic date
    2. When do you expect to arrive? – Select any time
    3. When did you last take a measurement? – Test the calendar and select any realistic date and time
    4. When did experience these episodes? – Test the calendars and select any realistic dates and times
    5. Select ‘Next’
  5. Ranking
    1. Rank these colours in order of preference – Select any answers
    2. Would you add any other colours to this list? – DAC Test
    3. Select ‘Next’
  6. Advanced questions
    1. How likely is it that you would recommend this company to a friend or colleague? – Select any answer
    2. How easy was it to resolve your issue today? – Select any answer
    3. How satisfied are you with the products you purchased? – Select any answer
    4. How much do you spend on the following per month? – Enter any data
    5. Rate Andrew on the following, from 1 to 10 – Adjust the sliders for Punctuality, Appearance and Performance
    6. How would you rate the care you received? – Select any answers
    7. Do you have any comments about why you chose these ratings? – DAC Test
    8. Upload your images (maximum size 250kb each) – Upload the ‘DAC Logo Image’ file that was sent to you in the email alongside this scope
    9. Select the country you are visiting – Select any answer
  7. Select ‘Finish Survey’
  8. You have completed this survey!

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.