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Ministry of Defence: Veterans' Card Project Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

MOD-VC/23

Client:

Ministry of Defence

Project:

Veterans Card Project

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each service undergoes a manual technical compliance review against WCAG 2.1 to level AA.

The service underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

No known WCAG level A or AA issues exist during the last test.

Journey

URL: https://veteranid-apply-frontend-cabinet-dbs-veteranid.apps.ocp1.azure.dso.digital.mod.uk/

  1. Landing page
  2. Do you live in the UK? – yes
  3. Enter username and password (Not in scope)
  4. username: integration-user
    password: winter2021
  5. Did you serve in the HM Armed Forces? - yes
  6. What was your service branch? – any option
  7. Eligibility screen
  8. Confirm your identity - Continue
  9. Identity verification screens out of scope for testing (Press continue on these) - Enter the above username and password again

(The below pages will be out of scope so don’t test these but enter the details)

  1. Create a GOV.UK One Login or sign in – Click create a GOV.uk one login or sign in
  2. Enter your email address - Enter your DAC email starting with a plus 1 attached for example: yourname+1@digitalaccessibilitycentre.org
  3. Check your email – Enter the 6 digit code in the field
  4. Create your password – Enter DACtest123!
  5. Choose how to get security codes – Text
  6. Enter your mobile phone number – Enter your mobile number
  7. Check your phone – Enter the 6 digit number
  8. Tell us if you have one of the following types of photo ID – Yes
  9. Are you on a computer or a tablet right now? - Yes, I am on a computer or tablet
  10. Do you have a smartphone you can use? – Yes and choose which phone you have
  11. Does your passport have this symbol on the cover? – Yes
  12. Which iPhone model do you have? (this heading will vary depending on which option for the phone you have chosen in a previous step) - iPhone 7 or newer
  13. Use your passport and a GOV.UK app to confirm your identity – Continue
  14. Does your smartphone have a working camera? I don’t have either of these
  15. Continue proving your identity online – Enter your UK passport details and answer security questions online
  16. Enter your details exactly as they appear on your UK passport
  17. Passport number – 321654987
  18. Surname – Decerqueira
  19. First name – Kenneth
  20. Date of birth - 08-07-1965
  21. Passport expiry date - 01-01-2030
  22. Enter your postcode - BA25AA
  23. Search for 8 Hadley Road, Bath
  24. When did you start living here? 2000
  25. Confirm your details – I confirm my details are correct
  26. We need to check your details – Continue
  27. Answer security questions – Continue
  28. How much of your loan do you pay back every month? – over £550 up to £600
  29. How much is monthly mortgage payment? Over £500 up to £600
  30. How much do you have left to pay on your mortgage? Up to £35,000
  31. Who have you opened a current account with? Santander
  32. When was the other person on your mortgage born? 01/1969
  33. You can now continue with your HM Armed Forces Veteran Card application
  34. Do you have a valid passport? – Yes (This screen My appear in an earlier journey)
  35. Your Veteran’s ID card application process
  36. Your HM Armed Forces service -
  37. What was your name at discharge? (different name)
  38. What was your name at discharge? Test
  39. Tell us the address you want your Veteran Card sent to – 8 Hadley road and continue
  40. What was your service number? Enter 27
  41. What is your NI number? QQ 12 34 56 C
  42. Your Veteran’s ID card application process
  43. Upload a photo for you Veteran Card – Choose a picture and select “Review photo”
  44. Review your photograph – Select both checkboxes
  45. How would you prefer to be contacted? Email
  46. Veteran Card application summary – Select the submit application button
  47. Application complete

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.