Skip to main content
Set website colours to normal. Set website colours to blue. Set website colours to high contrast. Discover our website and accessibility.
BetaWhy is this in beta?

The Co-Operative Bank Website Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

CoOp-Bank-main/23

Client:

The Co-Operative Bank

Project:

Website  https://www.co-operativebank.co.uk/

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Desktop and Mobile

Certification

To achieve certification each website undergoes a manual technical compliance review against WCAG 2.1 to level AA.

The website underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blindness, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Hearing impairments, ausitic spectrum disorder and anxiety/ panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

  • No known issues.

Journeys

Journey 1

  1. Home http://www.co-operativebank.co.uk/ (including search)
  2. Search results page
  3. Bank accounts https://www.co-operativebank.co.uk/products/bank-accounts/
  4. Current account https://www.co-operativebank.co.uk/products/bank-accounts/current-account/ 
  5. Overdrafts https://www.co-operativebank.co.uk/products/bank-accounts/overdrafts/

Journey 2

  1. Credit cards https://www.co-operativebank.co.uk/products/credit-cards/
  2. Credit card page https://www.co-operativebank.co.uk/products/credit-cards/fixed-rate/
  3. Lost or stolen card https://www.co-operativebank.co.uk/help-and-support/card-support/lost-stolen-damaged/ 
  4. Instant access savings https://www.co-operativebank.co.uk/products/savings/instant-access/?int_cmp=_srchub_prdsav_cmphubtestbia 
  5. Savings account https://www.co-operativebank.co.uk/products/savings/instant-access/online-saver/ 
  6. Loans https://www.co-operativebank.co.uk/products/loans/

Journey 3

  1. Mortgages https://www.co-operativebank.co.uk/products/mortgages/
  2. Mortgage Calculator https://www.co-operativebank.co.uk/products/mortgages/mortgage-calculator/
  3. Complete the ‘get a new deal’ calculator (existing customer, get a new deal), 
  4. View mortgage product. This will have a few variations, so test this in general.
  5. Complete the ‘make overpayments’ calculator

Journey 4 

  1. Ways to bank https://www.co-operativebank.co.uk/help-and-support/ways-to-bank/ 
  2. Branch finder https://www.co-operativebank.co.uk/help-and-support/contact-us/branch-finder/index 
  3. Contact us https://www.co-operativebank.co.uk/help-and-support/contact-us/ 
  4. Business accounts hub https://www.co-operativebank.co.uk/business/products/current-accounts/ 
  5. Business current account https://www.co-operativebank.co.uk/business/products/current-accounts/business-current-account/

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines v2.1 level A and level AA to test how accessible the website is, using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.