AO2: eComm and eCare Websites Accreditation
Digital Accessibility Centre Certificate of Accreditation
Accreditation Certificate Number:
Client:
Project:
Certificate issue date:
Certificate expiry date:
Certificate status:
Platform:
Certification
To achieve certification each website undergoes a manual technical compliance review against WCAG 2.1 to level AA.
The website underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blindness, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, hearing impairments, autistic spectrum disorder and anxiety/panic disorder.
All testing is carried out in line with relevant platform specific guidelines, and where applicable, also conforms to Section 508 of the Americans with Disabilities Act (ADA)
List of issues
- PDF's are not marked up correctly and are not structured for users of assistive technology.
Journey
eComm
https://www2-uat.dev.o2.co.uk/shop/- Purchase a handset as a new customer.
- Upgrade to a handset as an existing customer.
- Upgrade to a SIM. There’s only one tariff, it’s an unlimited on it (only one with ribbons).
- Purchase a new SIM (Pay Monthly sim deals). From Landing page, or the tabs. From the ‘Shop’ Menu -> ‘Pay Monthly sims’.
- Buy a new tablet.
- Buy a new tablet on SIM free finance.
- Buy Accessories.
- Buy Accessories on SIM free finance.
- Buy Handset on SIM free finance - ignore the buyout fee.
- Existing customer purchasing an additional line.
- Recycle during a sales journey.
- Set a click and collect to a store.
- Gift with purchase.
- Voucher redemption – Both CCA (Consumer Credit Agreement)and discount vouchers.
- Bolt On T&C links available as part of the order journey.
- EECC (European Electronic Communications Code) – Contract info and the right to exit.
- Customers warned about changes to items within their saved basket.
- Landing page for VOLT customers compared to those not a VOLT customer.
- New aquistion with the offer of VOLT.
- Split deliveries.
- Consent management.
- Multiple items on one CCA (Consumer Credit Agreement).
- Express checkout using Apple pay.
- Recycle Vouchers - recycle promotions (enhanced).
- Product search filters and sort - Browse Simo Tariffs during resign journey.
- Cross product offers - Combos of devices and accessories.
- POBO - Store initiated with recycle or swap (read only on eComm).
eCare
https://mymobile-uat.dev.o2.co.uk/- View/update personal details.
- Tariff related actions.
- Bolt Ons.
- eSIM or physical SIM.
- Family Plan.
- Charge to Mobile.
- View bills/unbilled/device plan.
- Manage payment details.
- Make a payment.
- View payment history.
- Manage bars (call/roam/data/premium).
- PAC/STAC/Port in.
- Spend cap.
- Notification preferences.
- Orders.
- Interactions.
- Attachments.
- Network.
- Bolt On T&C links available as part of the order journey.
- Can provide Proof of Purchase to customers via email. Test PDF.
- Self service - Cancel insurance.
- Provide Customer with printed QR code.
- View repair charges.
- Making a repair payment via MyO2.
- Online insurance claim.
Disclaimer:
This certificate was issued on the and represents the believed state of the pages at the end of the audit process.
We cannot guarantee the accessibility state if any further changes after this date or of any pages/areas of the website not listed the above scope of testing.
We audit against the Web Content Accessibility Guidelines v2.1 level A and level AA to test how accessible the website is, using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.